Business Intelligence (BI) is above all a tool in the tool-box of organizational change. And as an exercise in change management, disruption of current processes, workflows and convictions are usually the first outcomes of BI implementation. Clalit Health Services — Israel’s leading Health Maintenance Organization (HMO) and one of the largest of its kind in the world — is an acknowledged world leader in maximizing the business value of information to improve medical and non-medical services. In Clalit, information is democratized and performance is transparent. Each organizational unit is judged against the performance of its peers. The democratization and transparency of information that BI tools enable compels each unit to go all-out to be the best.
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