BI is first and foremost a set of tools in the tool-box of change. It is a set of tools, services and methodologies designed to assist the organization’s leaders in bringing their goals and strategies to fruition. Since carrying out a new strategy is an exercise in change management, disruption of current processes, workflows and convictions are usually the first outcomes of change-driven BI implementation. To some in the organization it will be a godsend, the right tool in the right place at the right time; to others anathema, a disruptive force, the democratization of information, a mirror on past faults and a future irritation, or worse.
Clalit Health Services — Israel’s leading Health Maintenance Organization (HMO) and one of the largest of its kind in the world — is an acknowledged world leader in maximizing the business value of information to improve medical and non-medical services.
In Clalit, information is democratized and performance is transparent. Each organizational unit is judged against the performance of its peers. The democratization and transparency of information that BI tools enable compels each unit to go all-out to be the best.